believe in the solutions that I am presenting to clients – ultimately I strive to establish myself as a trusted advisor,” she says.
In so doing, she’s reminded on a daily basis of how important effective communication is. The research component of her MBA thesis explored issues of change leadership, where communication is always critical. “Leadership is often hesitant to put out communication unless they are 100% sure of what’s going to happen. But in situations of change this is not always possible and failing to communicate is the worst mistake leadership can make. The grapevine always fills in the gaps of its own accord and creates a bigger problem than if leadership communicates what they know, even if such knowledge is incomplete,” she explains.
Haynes-Smart would like the opportunity to combine her interests in change leadership and learning. “I’d like to take on a role, either as an external or an internal consultant, where I’d be responsible for driving sustainable learning and change projects within an organisation, a project with a long-term perspective,” she says.
She’s no stranger to new challenges. In addition to mustering the self-discipline and determination to take on a correspondence MBA, she frequently takes on gruelling physical challenges and has completed both the Cape Argus and Otter Trail. “I like having to dig deep to find the tenacity and determination to complete tough tasks – both in my personal life and in my career,” she concludes.